Parallel AI, Inc. Privacy Policy

Last Updated: July 29, 2024

Introduction

At Parallel AI, Inc. ("we", "us", or "our"), we respect our customers' need for privacy. We offer our Site and Services (defined below) to customers and users directly. Where we refer to our "Customers" in this Privacy Policy, we mean customers that have entered into an agreement with us to use the Services (each, an "Agreement").

By using or accessing our Site and Services in any manner, you accept the practices and policies outlined in this Privacy Policy, and you acknowledge that we may collect, use, and share your information as described herein.

About Parallel AI Products and Services

Parallel AI is an AI-powered platform for optimizing and managing Google Ads campaigns. Our Google Ads AI Co-Pilot provides Customers with the ability to analyze campaign performance, generate insights, and create optimized strategies using advanced AI algorithms. Customers can interact with our AI chatbot to get real-time answers about their Google Ads performance, receive recommendations, and automate various aspects of their ad management process.

Applicability

This Privacy Policy ("Policy") explains Parallel AI's practices regarding the collection, use, disclosure, and processing of your information; the rights and choices you may have with respect to such information; how you may contact us; and how we protect your information when you:

a. Visit Parallel AI's website, such as: withparallel.ai and other Parallel AI affiliated websites, including blogs, community discussions, and social media platforms (collectively our "Site");

b. Access or use the products, services, and any related applications offered by Parallel AI, including our web-based platform and AI chatbot (collectively, the "Services") as a Customer or authorized user;

c. Interact with us in any way, including registering for, attending, or partaking in our events, webinars, or other marketing activities (collectively, "Marketing Activities").

This Privacy Policy does not apply to:

Any information that Customers process independently of our Services.
Third-party products, services, or businesses that integrate with our Services.

Information We Collect

The information that we collect depends on your interactions with us, the choices you make, the products and features you use, and applicable laws. We collect information in the following ways:

Information You Provide Directly

Contact Information: We collect your contact information when you use, inquire about, or purchase our Services or engage in our Marketing Activities. This information may include your full name, email address, phone number, and location.
Professional Information: We collect professional information about you, including your company name, company website, job title, and industry.
Account Information: We collect information you provide to create, update, or administer your account on the Site & Services, such as email, phone number, and username.
Google Ads Account Information: When you connect your Google Ads account, we collect information related to your Google Ads campaigns, including but not limited to campaign structures, ad groups, keywords, ads, and performance metrics.
Chat Interactions: We collect and store the content of your conversations with our AI chatbot.
Payment Information: If you make purchases, we collect payment and billing information.
User Content: We collect information you upload, post, or otherwise provide to the Service, such as custom rules, notes, or preferences for campaign management.
Marketing Information: When you engage with our Marketing Activities, we collect information through form submissions, surveys, email communications, or phone calls.

Information We Collect Automatically

When you use or interact with our Site and Services, we automatically collect certain information about you, your device, and your usage. This information includes:

Usage Information: We collect data about how you interact with our Site and Services, such as pages viewed, features used, and time spent on various activities.
Device Information: We collect information about the devices you use to access our Services, including device type, operating system, browser type, and device identifiers.
Log Data: Our servers automatically record certain information when you use our Services, including your IP address, access times, and activities within the Service.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. For more information, please see our Cookie Policy.

Information We Receive from Third Parties

We may receive information about Customers from third parties or partners that provide services or support our business operations, including:

Google Ads API: We receive information from Google Ads API when you connect your account, including campaign data, performance metrics, and account settings.
Analytics Providers: We may receive aggregated and anonymized data about general usage and trends from analytics services.
Business Partners: We may receive information from business partners, such as when you access our Services through a partner integration.

How We Use Information

We use your information for various purposes to provide, maintain, and improve our Services, including:

To provide and operate our Services, including the AI chatbot and campaign optimization features.
To improve and personalize your experience with our Services.
To communicate with you about our Services, including sending notifications, updates, and support messages.
To process transactions and send related information, including confirmations and invoices.
To analyze usage patterns and optimize our Services' performance.
To detect, prevent, and address technical issues, security risks, and fraudulent or illegal activities.
To comply with legal obligations and enforce our terms of service.
To conduct research and development for improving our Services and developing new features.
To provide customer support and respond to your requests or inquiries.
To send you marketing communications about our products, services, and events (subject to your consent where required by law).

Google API Services User Data Policy

Parallel AI's use and transfer of information received from Google APIs adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Use of Google API Services Data

When you connect your Google Ads account to Parallel AI, we require specific permissions to fetch and display data for your interactive queries. We use the following scope:

https://www.googleapis.com/auth/adwords: Allows Parallel AI to fetch and display your Google Ads data for interactive queries and campaign management.

We use this data solely to provide and improve our Services. We do not use this data for any other purposes unless we obtain your explicit consent.

AI Tools and Data Processing

Our AI-powered features, including the chatbot service, utilize advanced machine learning models to provide insights, recommendations, and automated campaign management.

Data Processing for AI Features

Chat Interactions: Your conversations with our AI chatbot are processed in real-time to generate responses and provide assistance.
Google Ads Data: We analyze your Google Ads account data, including campaign structures, performance metrics, and historical trends, to generate insights and optimization recommendations.
Model Training: We may use aggregated and anonymized data to improve our AI models. This process does not involve using individual customer data in a way that could identify specific accounts or campaigns.

Data Retention for AI Functionality

Chat logs and processed campaign data are retained to provide continual service improvements and to maintain context for ongoing customer interactions. You can request deletion of this data as described in the "Your Privacy Rights and Choices" section.

How We Retain Information

We retain your information for as long as necessary to provide our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the nature of the information and the purposes for which it is used. Here are some general guidelines:

Account Information: We retain your account information for as long as your account is active. If you close your account, we will delete or anonymize your account information within 90 days, unless we are required to retain it for legal reasons.
Google Ads Data: We retain data from your connected Google Ads account for as long as necessary to provide our Services. This data is updated regularly to reflect the current state of your campaigns.
Chat Logs: Chat interactions with our AI chatbot are retained indefinitely to improve service quality and maintain context for future interactions. You can request deletion of your chat history at any time.
Usage Data: We retain usage data for analysis purposes for up to 24 months.
Marketing Communications: We retain information about your marketing preferences until you opt-out or request deletion.

When we no longer need to retain your information, we will securely delete or anonymize it.

How We Disclose Information

We may share your information with third parties in the following circumstances:

Service Providers: We share information with third-party service providers that perform services on our behalf, such as hosting, data analysis, payment processing, and customer service.
Business Partners: We may share information with business partners to provide co-branded services or for promotional offers (with your consent, where required by law).
Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Protection of Rights: We may disclose information to protect and defend the rights, property, or safety of Parallel AI, our customers, or others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with third parties when we have your consent to do so.

We do not sell your personal information to third parties.

How We Secure Information

We implement appropriate technical and organizational measures to protect the security, confidentiality, and integrity of your information. These measures include:

Encryption of data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Employee training on data protection and security practices
Incident response plans and procedures

While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Third-Party Services

Our Site and Services may contain links to or integrations with other websites or services not operated or controlled by Parallel AI ("Third-Party Services"). This Privacy Policy does not apply to Third-Party Services. We encourage you to review the privacy policies of any Third-Party Services you use.

How We Transfer Information

Parallel AI is based in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our servers and service providers are located.

By using our Services, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection rules than those of your country.

For transfers of data from the European Economic Area (EEA), UK, or Switzerland to countries not deemed to provide an adequate level of data protection, we rely on appropriate safeguards, such as Standard Contractual Clauses adopted by the European Commission.

Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct inaccurate or incomplete information.
Deletion: You can request that we delete your personal information in certain circumstances.
Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
Objection: You can object to our processing of your personal information in certain circumstances.
Restriction: You can request that we restrict the processing of your personal information in certain circumstances.
Withdrawal of Consent: Where we rely on your consent to process your information, you can withdraw that consent at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

You can also manage certain aspects of your privacy settings and choices within our Services:

Account Settings: You can update your account information and preferences by logging into your account settings.
Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
Cookie Preferences: You can manage your cookie preferences through our Cookie Consent Manager on our website.

Minimum Age Requirements

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website and update the "Last Updated" date at the top of this Policy. We encourage you to review this Policy periodically to stay informed about our privacy practices.

For material changes to this Privacy Policy, we will notify you by email or through a notice on our website prior to the change becoming effective.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: gregory@withparallel.ai

Jurisdiction-Specific Information

United States

If you are a resident of certain U.S. states (e.g., California, Virginia, Colorado), you may have additional rights under applicable state privacy laws. These rights may include:

The right to know what personal information we collect and how it is used and shared
The right to delete personal information collected from you
The right to opt-out of the sale or sharing of your personal information
The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

European Economic Area (EEA), United Kingdom, and Switzerland

If you are located in the EEA, United Kingdom, or Switzerland, you have certain rights under applicable data protection laws, including the General Data Protection Regulation (GDPR). These rights are described in the "Your Privacy Rights and Choices" section above.

In addition to those rights, you have the right to lodge a complaint with a supervisory authority. However, we encourage you to contact us first, and we will do our best to resolve your concern.

For the purposes of EU data protection legislation, Parallel AI, Inc. is the data controller of your personal information. Our legal basis for collecting and using your personal information will depend on the personal information concerned and the specific context in which we collect it. We will normally collect personal information from you only where:

We need the personal information to perform a contract with you
The processing is in our legitimate interests and not overridden by your rights
We have your consent to do so

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided in the "Contact Us" section.