Legal
Privacy Policy
How Parallel AI collects, uses, and protects your information.
Parallel AI, Inc.
Effective Date: January 19, 2026
Last Updated: January 21, 2026
Introduction
This Privacy Policy ("Policy") describes how Parallel AI, Inc. ("Parallel AI," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website at withparallel.ai and our enterprise Google Ads AI agent platform (collectively, the "Service").
Parallel AI is a United States-based company. The Service is designed for and directed to users in the United States.
By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Policy, please do not use our Service.
Parallel AI is the data controller for the personal information described in this Privacy Policy. For questions about this Policy or your privacy rights, contact us at .
Google API Services User Data Policy Compliance
Parallel AI's use and transfer of information received from Google APIs will adhere to the , including the Limited Use requirements.
Specifically, we:
- Only use Google Ads account data to provide and improve the user-facing features of our Service
- Do not use Google Ads account data for advertising purposes unrelated to the Service
- Do not sell Google Ads account data to data brokers or third parties
- Do not use Google Ads account data to determine creditworthiness or for lending purposes
- Do not use Google Ads account data to train generalized AI or machine learning models
Information We Collect
Information You Provide Directly
Account Information:
- Name and email address
- Company name and job title
- Any other information you choose to provide through onboarding forms or support communications
Billing Information:
- Billing contact and subscription details
- Payment information is processed by Stripe; we do not store full payment card numbers
User Content:
- Chat messages and queries submitted to our AI assistant
- Documents and files you upload
- Feedback and support communications
Information from Connected Services
Google Sign-In (OAuth): When you sign in with Google, we receive:
- Your Google account identifier and basic profile information (such as name, email address, and profile image)
- OAuth tokens and related metadata (such as token expiration) to maintain your session and enable authorized access to Google APIs
Google Ads Account Data: When you connect your Google Ads account via OAuth, we may access:
- Account structure (campaigns, ad groups, ads, keywords)
- Performance metrics (impressions, clicks, conversions, spend)
- Bidding and budget configurations
- Targeting settings and audience data
- Asset and creative information
- Conversion tracking data
Information Collected Automatically
Usage Data:
- Pages viewed and features used
- Session duration and interaction patterns
- Device type, browser, and operating system
- IP address and approximate geographic location
- Referring URLs and navigation paths
Technical Data:
- Log files and error reports
- API request and response metadata
- Performance and diagnostic information
How We Use Your Information
Service Delivery
- Provide access to the Parallel AI platform
- Process and respond to your Google Ads queries
- Generate AI-powered recommendations and insights
- Execute approved Google Ads account modifications
- Manage your account and subscription
Service Improvement
- Analyze usage patterns to improve features
- Debug issues and optimize performance
- Develop new product capabilities
- Conduct internal research and analytics
Communications
- Send transactional emails (account updates, billing)
- Provide customer support
- Send product announcements and updates (with consent)
- Deliver workspace collaboration notifications
Legal and Security
- Comply with legal obligations
- Enforce our Terms of Use
- Protect against fraud and abuse
- Maintain platform security
AI-Specific Data Practices
How AI Features Process Your Data
When you use AI-powered features, your inputs (including chat messages and Google Ads account context) are processed by third-party AI services to generate responses and recommendations.
Important Disclosures:
- We use AI services such as Google Cloud (Vertex AI/Gemini and Claude models via Vertex AI) and may route requests through Vercel AI Gateway
- We use these services under paid/commercial offerings intended to restrict the providers' use of Customer Data to provide the requested functionality (subject to the providers' terms)
- AI providers may temporarily retain inputs and outputs for safety monitoring and abuse prevention
- AI-generated outputs may contain errors or inaccuracies; you are responsible for reviewing all outputs before use
Please do not include sensitive personal information (such as government IDs, health information, or full payment card numbers) in chat prompts or documents unless you have a specific need to do so.
Data Not Used for AI Training
We do not use your Google Ads account data or personal information to train, fine-tune, or improve generalized AI or machine learning models. Any analysis is solely for providing the Service to you.
Information Sharing and Disclosure
Service Providers
We share information with third-party vendors who assist in operating our Service:
Infrastructure & Hosting:
| Provider | Purpose | Data Shared |
|---|---|---|
| Vercel | Application hosting and delivery | IP address, request logs, application data |
| PostgreSQL database provider (e.g., Vercel Postgres) | Database hosting | Account and workspace data, service usage records |
| Supabase | File storage for uploads | Uploaded files and related metadata |
| Upstash (Redis/Vercel KV) | Caching and rate limiting | Cache keys/values and related identifiers |
AI Services:
| Provider | Purpose | Data Shared |
|---|---|---|
| Google Cloud (Vertex AI) | AI model processing | Chat inputs, Google Ads context, file-derived text |
| Vercel (AI Gateway) | AI request routing (when enabled) | Prompts, outputs, and request metadata |
Analytics:
| Provider | Purpose | Data Shared |
|---|---|---|
| PostHog | Product analytics and telemetry | Usage data and feature interaction events |
We use PostHog to understand product usage (for example, which features are used and how often) and to help diagnose issues. We do not intentionally collect full payment card numbers or passwords through analytics.
Business Operations:
| Provider | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Billing information, transaction data |
| Resend | Transactional email | Email addresses, notification content |
| Reducto AI | Document parsing | Uploaded documents for processing |
All service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Other Disclosures
We may disclose your information:
- With your consent: When you authorize specific sharing
- For legal compliance: To comply with applicable laws, regulations, or legal processes
- To protect rights: To enforce our agreements and protect our rights, privacy, safety, or property
- Business transfers: In connection with a merger, acquisition, or sale of assets
- Aggregated data: We may share anonymized, aggregated data that cannot identify you
We do not sell your personal information to third parties.
Data Retention
We retain your information for as long as necessary to provide our Service and fulfill the purposes described in this Policy:
| Data Category | Retention Period |
|---|---|
| Account information | Duration of account + 3 years |
| Google Ads account data | Duration of OAuth connection + 30 days |
| Payment and billing records | 7 years (tax/legal compliance) |
| Chat history and AI interactions | Duration of account + 90 days |
| Usage analytics | 24 months |
| Customer support communications | 3 years |
| Security and access logs | 12 months |
Upon account termination:
- You have 30 days to export your data
- Personal information is deleted or anonymized within 60 days
- Some data may be retained longer for legal compliance or legitimate business purposes
Your Privacy Rights
All Users
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal exceptions)
- Data Portability: Receive your data in a structured, machine-readable format
- Withdraw Consent: Withdraw consent for processing based on consent
California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know: You may request disclosure of:
- Categories of personal information collected
- Sources of personal information
- Business purposes for collection
- Categories of third parties with whom we share information
- Specific pieces of personal information collected
Right to Delete: You may request deletion of personal information we collected, subject to certain exceptions.
Right to Correct: You may request correction of inaccurate personal information.
Right to Opt-Out of Sale/Sharing: We do not sell personal information. If we engage in "sharing" for cross-context behavioral advertising, you may opt out.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
Categories of Personal Information Collected (CCPA Framework):
- Identifiers (name, email, IP address)
- Commercial information (subscription records, transaction history)
- Internet/network activity (browsing history, usage patterns)
- Geolocation data (approximate location from IP)
- Professional information (job title, company)
- Inferences (preferences derived from usage)
To exercise your California rights, contact us at . We will respond within 45 days.
We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising as those terms are defined under the CCPA/CPRA.
International Users
Parallel AI is a United States-based company. Our Service is designed for and directed to users in the United States.
If you access the Service from outside the United States, you do so at your own initiative and are responsible for compliance with local laws. By using the Service, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.
We do not specifically target users in the European Economic Area, United Kingdom, Switzerland, or other jurisdictions outside the United States. If you are located outside the United States and choose to use our Service, you acknowledge that:
- Your data will be processed and stored in the United States
- U.S. data protection laws will apply to your information
- You are responsible for ensuring your use complies with applicable local laws
Data Security
We implement reasonable technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (TLS) and at rest
- OAuth 2.0 for Google Ads API authentication
- Role-based access controls
- Secure cloud infrastructure providers
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee the absolute security of your data. If you believe your account has been compromised, contact us immediately at .
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session and authentication
- Remember your preferences
- Analyze usage patterns (via PostHog)
- Improve our Service
Types of Cookies:
- Essential: Required for Service functionality
- Analytics: Help us understand how you use our Service
- Preferences: Remember your settings and choices
We do not use cookies for third-party advertising or to track you across third-party websites.
You can control cookies through your browser settings. Disabling essential cookies may affect Service functionality.
Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided personal information to us, please contact us at . If we learn that we have collected personal information from a child under 18, we will delete that information promptly.
Users must be at least 18 years old to create an account and use our Service.
Job Applications
This section applies if you submit an application for employment with Parallel AI.
Information We Collect from Applicants
When you apply for a position, we collect:
- Contact information (name, email, phone, address)
- Employment history, resume/CV, qualifications, and skills
- Information from publicly available sources (LinkedIn, GitHub, portfolio sites)
- Records of communications with our recruiting team
- Information from references you provide
We may use applicant tracking systems to manage the recruitment process. Your personal information will be processed by these systems on our behalf.
How We Use Applicant Information
We use applicant information solely to:
- Evaluate your qualifications for the position
- Communicate with you about your application
- Consider you for future job opportunities (with your consent)
- Comply with legal obligations
We will never use applicant information for marketing purposes.
Retention of Applicant Data
We retain applicant information for up to 24 months after the application date to consider you for future opportunities. You may request deletion of your application data at any time by contacting .
Applicant Rights
To request access to, correction of, or deletion of your applicant data, contact .
Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our Service.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated Policy on our website
- Updating the "Last Updated" date
- Sending email notification for significant changes
Your continued use of the Service after changes become effective constitutes acceptance of the revised Policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Parallel AI, Inc.
Email:
Address: 1009 N. Caldwell St. Charlotte, NC 28206
Additional Disclosures
Company Logo Usage
Parallel AI may use your company name and logo on our website and marketing materials to identify you as a customer. If you do not wish your logo to be used, please email and we will remove it within 30 days.
Data Processing Agreements
For enterprise customers requiring a Data Processing Agreement (DPA), please contact to discuss your requirements.
Dispute Resolution for Privacy Complaints
If you have a privacy concern that we have not addressed satisfactorily, please contact us at . We will work with you in good faith to resolve any concerns.
Accessibility
This Privacy Policy is available in accessible formats upon request. Contact for assistance.